Reset Password

Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

📖 Frequently Asked Questions

Answers to help you plan your stay with ease, comfort, and clarity.

📌 Can I do bookings instantly?

Some listings allow instant booking. Otherwise, hosts usually confirm within a few hours.

💳 What methods of payment are accepted?

We accept major credit cards, PayPal, and secure regional payment gateways.

🧾 How do I edit or remove a payment method?

Log in to your account → Billing section → Edit or delete your saved payment method securely.

⏳ How long does the booking process take?

Most bookings are processed in under 3 hours. You’ll receive a WhatsApp + email confirmation.

❌ How do I cancel a booking?

You can cancel anytime from your dashboard. Refunds follow the host’s cancellation policy.

📞 How can I contact you?

We’re available via WhatsApp, Telegram, or email. Visit our Contact Page to reach us easily.

🚗 Do you offer pick-up and drop-off?

Yes! Many families provide transportation from the airport or bus station. Details are in each listing.

Meaningful stays. True Medina hospitality. Support every step of the way.