GDPR Terms & Conditions
Effective Date: [10-04-2025]
Welcome to MedinaHomestays. These Terms and Conditions govern your use of our website, services, and interactions with us, especially in relation to the General Data Protection Regulation (GDPR) and the protection of your personal data. By accessing or using MedinaHomestays, you agree to abide by these terms.
1. Who We Are
MedinaHomestays is a cultural and spiritual homestay platform based in Medina, Saudi Arabia. We connect visitors with local Medina families (Ansar) for immersive and meaningful experiences centered around faith, hospitality, and heritage.
Our commitment is to safeguard your data in accordance with global privacy standards, including the EU General Data Protection Regulation (Regulation (EU) 2016/679).
2. Scope and Acceptance of Terms
By using our website or services, including submitting personal information, making a booking, or contacting us, you accept the Terms outlined herein. If you do not agree, please refrain from using our services.
3. Data We Collect
We collect only the information necessary to provide our services and ensure a quality user experience. This may include:
Full name
Email address
Phone number (including WhatsApp)
Country of residence
Booking details and preferences
Messages or inquiries you send
IP address and browser information (for security and analytics)
4. How We Use Your Data
We use your data to:
Process and manage homestay bookings
Connect you with appropriate host families
Communicate important updates about your stay
Send marketing or informational messages (only with your explicit consent)
Improve our website functionality and user experience
Ensure legal compliance and protect against fraud
5. Legal Basis for Processing
We rely on the following lawful bases under the GDPR:
Consent – When you voluntarily provide data or sign up for marketing.
Contractual necessity – When processing is required to deliver services you request.
Legitimate interests – For improving services and ensuring website security.
Legal obligation – Where data must be retained or disclosed by law.
6. Data Sharing and Transfers
We do not sell or rent your personal information.
We may share your data with:
Host families, for facilitating your stay
Third-party service providers (e.g., email providers, payment gateways)
Legal or governmental authorities, if required by law
If your data is transferred outside the EEA, we ensure adequate protection as required under GDPR (e.g., standard contractual clauses or equivalent safeguards).
7. Your Rights Under GDPR
If you are located within the European Economic Area (EEA), you have the right to:
Access your personal data
Request correction or deletion of your data
Restrict or object to data processing
Withdraw consent at any time (for consent-based processing)
Data portability
Lodge a complaint with your local supervisory authority
To exercise any of these rights, please contact us at [Insert Contact Email]. We aim to respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies to:
Understand visitor behavior
Personalize your experience
Improve site performance and security
You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if applicable).
9. Data Security
We use appropriate administrative, technical, and physical security measures to safeguard your personal information, including:
SSL encryption
Access controls and secure servers
Regular monitoring of our platform
Despite our best efforts, no method of transmission or storage is 100% secure. We recommend using strong passwords and practicing safe browsing habits.
10. Retention Period
We retain your data only as long as necessary for the purpose it was collected, including legal, accounting, or reporting obligations. If you request deletion and no longer require our services, your data will be removed securely.
11. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their privacy and terms policies before interacting with them.
12. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. Continued use of the site constitutes acceptance of the changes.
13. Contact Us
If you have any questions, concerns, or requests regarding these Terms or your personal data, please contact us:
📧 Email: info@medinahomestays.com
📞 Phone/WhatsApp: +966 50 887 0896
🌐 Website: www.medinahomestays.com
We’re here to assist you and ensure your experience is both meaningful and secure.