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Privacy Policy

Privacy Policy – MedinaHomestays

Last updated: [12/08/2025]

At MedinaHomestays, we respect your privacy and take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, make a booking, or communicate with us as a guest or host.

1. Who We Are

MedinaHomestays operates the website medinahomestays.com, which connects international guests with local families in Medina for homestays and daytime experiences. When we say “we”, “us”, or “our” in this Policy, we are referring to MedinaHomestays as the data controller for information collected through our platform.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

  • Account details – name, email address, phone number, password, country of residence.
  • Profile and booking information – travel dates, number of guests, preferences, special requests, and other details you share when creating or managing bookings.
  • Host information – property description, address or general location, amenities, photos, availability, and rules.
  • Payment-related information – limited details needed to process payments (most payment data is handled directly by our secure payment providers and not stored in full on our servers).
  • Communications – messages you send to us via email, contact forms, chat widgets, or messaging tools within the platform.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as:

  • IP address and approximate location (city/country).
  • Browser type, language, operating system, and device information.
  • Pages viewed, links clicked, time spent on pages, and other usage statistics.
  • Log data such as access times, error logs, and website performance data.

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors, for example to confirm successful or failed transactions.
  • Communication tools (e.g., email service providers or chat widgets) regarding message status.
  • Analytics or advertising partners that help us understand how visitors use the site in aggregate.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services – creating accounts, processing bookings, managing host listings, and handling payments.
  • To communicate with you – sending booking confirmations, reminders, updates, support responses, and important notices about your stay or listing.
  • To personalize your experience – showing relevant content, suggested listings, and language or currency options.
  • To maintain safety and trust – verifying accounts where necessary, detecting fraud or misuse, and enforcing our Terms & Conditions.
  • To improve our platform – analyzing how visitors use the site so we can enhance usability, design, and performance.
  • To comply with legal obligations – record keeping, tax, accounting, and responding to lawful requests by authorities.

4. Legal Bases for Processing (for guests in the EU/UK and similar regions)

Where applicable data protection laws require a legal basis, we rely on:

  • Performance of a contract – when processing is necessary to provide the services you request (e.g., completing a booking).
  • Legitimate interests – for reasonable business purposes such as improving the platform, preventing fraud, and keeping our services secure, provided these interests are not overridden by your rights.
  • Consent – for specific activities such as certain types of marketing communications, where we ask for and obtain your consent.
  • Legal obligations – where we are required to process data under applicable laws.

5. Cookies & Similar Technologies

We use cookies and similar technologies to run and improve our website. These may include:

  • Essential cookies – required for basic site functions such as logging in and keeping your session active.
  • Analytics cookies – to understand how visitors use our site so we can improve layout and content.
  • Preference cookies – to remember your language, currency, or other settings.

You can usually control cookies through your browser settings or cookie preference tools where available. Disabling some cookies may affect how the site functions.

6. How We Share Your Information

We do not sell your personal data. We may share information in the following situations:

  • With hosts and guests – to the extent needed to complete a booking, including names, contact details, and stay details.
  • With service providers – trusted third parties that help us operate the platform (payment processors, hosting providers, email and SMS services, analytics tools, etc.). These providers are required to handle data securely and only for the purposes we specify.
  • For legal reasons – where required to comply with laws, court orders, or lawful requests by public authorities.
  • Business transfers – if we undergo a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction, subject to confidentiality protections.

7. International Transfers

Because MedinaHomestays serves guests and hosts around the world, your information may be stored or processed in different countries, including those outside your place of residence. We take reasonable steps to ensure that appropriate safeguards are in place so that your personal data remains protected in accordance with this Privacy Policy.

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide you with the services you requested.
  • Maintain records of bookings and payments for legal and accounting purposes.
  • Resolve disputes, enforce our agreements, and protect our rights.

When data is no longer required, we will securely delete or anonymize it, unless we are legally obliged to keep it longer.

9. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

  • Access – to request a copy of the personal data we hold about you.
  • Correction – to ask us to correct inaccurate or incomplete information.
  • Deletion – to request deletion of your data in certain circumstances.
  • Restriction – to ask us to limit the processing of your data in specific situations.
  • Objection – to object to certain types of processing, including direct marketing.
  • Data portability – to receive certain personal data in a structured, commonly-used format.
  • Withdraw consent – where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

10. Children’s Privacy

MedinaHomestays is not directed to children under 18, and we do not knowingly collect personal data directly from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it. Parents or guardians who believe their child has provided us with personal data can contact us.

11. Security

We use reasonable technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed as 100% secure. We encourage you to choose strong passwords, keep them confidential, and log out after using shared devices.

12. Third-Party Services, Social & Messaging Tools

Our website may contain links to third-party websites or services (such as payment providers, WhatsApp, Telegram, or social media platforms). If you choose to use these services, your interactions are governed by their own privacy policies, not this one. We encourage you to review the privacy notices of any external sites or apps before sharing personal information.

13. Marketing Communications

We may send you emails about new features, offers, or updates related to MedinaHomestays, especially if you are a past guest or host. You can opt out of marketing emails at any time by using the “unsubscribe” link in the message or by contacting us. We may still send you non-promotional messages, such as booking confirmations or important service notices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way our platform works. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the website or by email.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will do our best to respond promptly and assist you in a respectful and transparent way, in shaa Allah.