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Refund and Cancellation Policy

April 10, 2025 by khalil.alluhaybi9@gmail.com

At Medina Homestays, we understand that travel plans can change. Our goal is to provide a flexible and respectful policy that balances your needs with the preparations made by our host families.

🗓️ Cancellation by Guest

  • Full Refund: Cancel 7 days or more before your scheduled check-in date — and you’ll receive a full refund.
  • Partial Refund: Cancel within 3–6 days before check-in — you will receive a 50% refund.
  • No Refund: Cancellations made less than 3 days before check-in are non-refundable.

🔁 Date Changes

  • You may request to reschedule your stay (subject to availability) up to 3 days before your arrival without additional charges.

💔 Cancellation by Host

  • In the rare case a host must cancel, you will receive a full refund, and we will do our best to help you find a similar stay.

🌍 Special Circumstances

We offer full refunds for cancellations caused by:

  • Visa denial (with documentation)
  • Medical emergencies (with proof)
  • Natural disasters or flight cancellations

📩 To Cancel or Modify Your Stay:

Please contact us as soon as possible via: