Effective Date: [10- 04-2025]
Website: www.medinahomestays.com
Business Name: Medina Homestays
By accessing and using this website, you agree to comply with and be legally bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers who access or use our services.
1. General Information
Medina Homestays is a booking platform that connects travelers with local families in Medina for authentic cultural and spiritual stays. We act solely as an intermediary and do not own or operate any accommodations directly.
2. Booking & Payment
All bookings must be made through our official website.
Prices are displayed in the applicable currency and include all relevant fees, unless otherwise stated.
Payment must be made in full or as a deposit (as specified) at the time of booking to secure the reservation.
We accept major credit/debit cards and other approved payment methods via our secure payment gateway.
A confirmation email will be sent once payment is successfully processed.
3. Cancellation & Refund Policy
Cancellations must be requested through our support team or via your user dashboard.
Refund eligibility depends on the cancellation policy of the specific listing you booked:
Flexible: Full refund up to 7 days before check-in.
Moderate: 50% refund up to 7 days before check-in.
Strict: No refund for cancellations within 7 days of check-in.
Refunds will be issued to the original payment method and may take up to 14 business days.
4. Guest Conduct
Guests are expected to behave respectfully toward host families, neighbors, and the community.
Guests must follow household rules, including dress codes, quiet hours, and religious customs.
Illegal or disrespectful behavior may result in immediate termination of the stay without refund.
5. Host Responsibilities
Hosts must provide a clean, safe, and honest environment that matches the description on the listing.
Hosts are responsible for providing accurate availability and amenities information.
Hosts agree to accept bookings and communicate promptly with guests.
6. Limitation of Liability
Medina Homestays is not liable for:
Any injuries, illnesses, losses, or damages incurred during the stay.
Issues arising between guests and hosts including disagreements, miscommunication, or dissatisfaction.
Our liability is limited to the amount paid to us for the booking in question.
7. Dispute Resolution
In the event of a dispute between guests and hosts, Medina Homestays will offer mediation but does not guarantee resolution.
For payment-related disputes, we will cooperate with our payment gateway provider to investigate and resolve claims.
8. Privacy and Data Protection
We collect and process your data in accordance with our [Privacy Policy].
All payment information is processed securely via our payment gateway provider and is not stored on our servers.
9. Intellectual Property
All content on this website (including text, graphics, logos, images) is the property of Medina Homestays and may not be copied or reused without written permission.
10. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date. Continued use of the site implies acceptance of the revised terms.
11. Contact Information
If you have questions about these Terms and Conditions, please contact us:
📧 Email: info@medinahomestays.com
📞 Phone/WhatsApp: +966 50 887 0896
🌐 Website: www.medinahomestays.com
